About us

Transforming CX | Contact Center with CTI & AI solutions | ZRG | Pakistan | MENA<title> <link rel=”icon” href=”favicon.png”>

Meet the Most Reliable Contact Center & CTI Expert

PROFILE

Established in 1994, ZRG International is an Information and Communication Technologies (ICT) company.

ZRG is known as an award-winning expert in innovative and unified AI-enabled Customer Experience (CX) and Telephony Integration (CTI) systems and services.

ZRG system solutions are producing amazing results at the leading brands such as Bank AL Habib Pakistan, Habib Bank UAE, Telenor Bank among others in the financial, shipping, oil & gas and customer service sectors in Pakistan & MENA region.

CTI

Contact Center

Artificial Intelligence

Integrations

ZRG has Delivered Success to Leading Brands

OUR VALUES

With a vision to create a prosperous knowledge-based society with abundant resources available for ALL., we stand on the pillars of our values that include.

  • Seek & Share the Truth
  • Build & Maintain Trust
  • Support Curiosity & Passion
  • Develop & Nurture Talent

ZRG holds an excellent reputation in the market due to

  • Our long-maintained relationships
  • Our technical prowess and depth,
  • The successful deployments of our highly flexible solutions

Our top-quality customer services

 

OneView is a Family of Integrated Apps

ZRG is delivering IT Success since 1994

Our deep expertise

Continuing to pursue our passion, we bring to the table

  • Over 30 years of accumulated knowledge of telecommunication and data networks
  • Successful project delivery experience with the leading brands Deep expertise in AI-enabled CTI Contact Center, CRM and GenAI
  • Capabilities of system integration with middleware, App servers and Data hosts, etc.

FLEXIBLE & SCALABLE BUSINESS COMMUNICATION & RELATIONSHIP MANAGEMENT SOLUTIONS

  • Omni channel Contact center
    With Voice, Text, Video & AI
  • Self-service automation
  • CRM application suite
  • Complaint and Inquiry management
  • Quality management
  • Call campaign management
  • A lot more

We Strive To Produce Success For Our Customers

A PROVEN TRACK

ZRG has a proven track record of introducing innovations and exciting possibilities for customer experience and business communications. ZRG has been delivering maximum flexibility, continuity and future safe roadmap for our clients since 1994.


Industry Recognitions

Our Teams

ZRG maintains a happy workforce that enjoys working on exciting projects in a creative and stimulating environment. We have some of the best minds in the area of System design, development, project management and customer services. Such setup has allowed us to quickly design tailor-made solutions for site-specific requirements of our valued customers.

 

Delivering beyond expectations

Every day, on every project, we deliver value through our accumulated technical knowledge and project management skills. Our expertise delivers immediate benefits to our clients with cost and time savings. Our solution delivers increased operational efficiency and staff productivity to our valued clients. This is what we do.

We deliver beyond expectations.

CAREERS AT ZRG

We are an equal opportunity employer and we promote talent and merit. It is no surprise that very capable and highly talented people have chosen to stay with ZRG for long tenures.

Check Job Openings

ZRG Is More Than A Solution Provider

A Strategic Ally To Help You Make It Happen

Access innovation and expertise to re-imagine your customer experience with ZRGI

  • Known for excellent solutions and services
  • Widely recognized as CTI & CX expert
  • Award-winning provider
Contact us